Debit and Credit Card Lead

4 days ago


Karachi, Sindh, Pakistan HugoBank Full time

Job Function

The Card Operations Lead will play a critical role in managing and optimizing our debit and credit card offerings, ensuring seamless transaction processing, compliance with payment networks and regulations, and excellent customer experiences.

Responsibilities

  • Manage daily card operations, including issuance, transaction processing, and customer service.
  • Oversee dispute handling, ensuring compliance with network guidelines and timely customer redressal.
  • Ensure adherence to payment network regulations and industry standards.
  • Implement robust fraud detection and prevention mechanisms, collaborating with security teams.
  • Lead and mentor the card operations team, fostering high performance and continuous improvement.
  • Collaborate with internal and external stakeholders to align card operations with strategic objectives.

Requirements

  • Proven experience in managing debit and credit card operations in the banking or financial services industry.
  • In-depth knowledge of card services, payment networks, and regulatory compliance.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to innovate and adapt in a rapidly evolving digital banking environment.


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