Card Services Manager

4 days ago


Karachi, Sindh, Pakistan HugoBank Full time

Company Overview

HugoBank is a leading digital banking institution seeking a skilled Card Operations Lead to manage and optimize our debit and credit card offerings. The successful candidate will oversee all aspects of card operations, ensuring seamless transaction processing, compliance with payment networks and regulations, and excellent customer experiences.

Job Description

The Card Operations Lead will be responsible for:

  • Managing end-to-end debit and credit card issuance, ensuring timely delivery and operational efficiency.
  • Overseeing dispute handling for Visa scheme and 1LINK cards, ensuring compliance with network guidelines and timely customer redressal.
  • Ensuring adherence to payment network regulations and industry standards.
  • Implementing robust fraud detection and prevention mechanisms, collaborating with security teams.
  • Enhancing customer experience by delivering seamless card-related services and addressing issues promptly.
  • Leading and mentoring the card operations team, fostering high performance and continuous improvement.
  • Identifying opportunities to enhance operations through digital payment solutions and technological advancements.
  • Working with internal and external stakeholders to align card operations with strategic objectives.
  • Tracking and reporting key performance indicators (KPIs) for operational improvements.

Required Skills and Qualifications

  • Proven experience in managing debit and credit card operations in the banking or financial services industry.
  • In-depth knowledge of card services, payment networks, and regulatory compliance.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to innovate and adapt in a rapidly evolving digital banking environment.

Benefits

  • Opportunity to lead and shape the future of card services at HugoBank.
  • Chance to collaborate with a dynamic team to drive innovation and excellence.
  • Professional growth and development opportunities.


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