Customer Support Associate

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking an exceptional individual to join our team as a Customer Support Associate. As a key member of our operations department, you will be responsible for providing top-notch support to our customers through written and verbal communications.

Responsibilities:

  • Respond to customer inquiries in a professional and timely manner, providing information on products and services, taking or cancelling orders, or obtaining details of complaints.
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, complaints, and comments, as well as actions taken.
  • Follow up with customers to ensure that their requests are resolved efficiently and effectively.
  • Refer complex customer issues or special requests to designated departments for further investigation.
  • Contribute to maintaining a positive reputation by consistently delivering high-quality service and exploring opportunities to add value to job accomplishments.

Requirements:

  • Intermediate or Bachelor's degree or above.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office, particularly MS Excel and MS Word.


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