Customer Support Associate

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Deliver exceptional support to our customers through various communication channels. As a Product Support Specialist, you will be the go-to person for resolving product-related issues and providing accurate information.

Key Responsibilities:
  • Assist Customers: Provide top-notch support via inbound calls, chat, and email.
  • Solve Problems: Troubleshoot issues effectively and find quick resolutions.
  • Understand Needs: Personalize interactions to build strong customer relationships.
  • Collaborate: Work closely with your team to enhance the customer experience.
  • Improve Processes: Offer feedback to refine our service quality.
Requirements:
  • 1+ Year of experience in customer support or a similar role.
  • Excellent written and verbal communication skills.
  • Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
  • Proficient in Excel or Google Sheets.
  • Calm and solution-focused under pressure.
  • Familiarity with eCommerce and CRM systems is a plus.
Benefits:
  • Comprehensive health and dental coverage.
  • Paid Time Off to recharge.
  • Performance Bonuses for your hard work.
  • Permanent work-from-home setup.

We value our employees and strive to create a supportive environment that allows them to grow and succeed.



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