Hospital Chief Operating Officer

To lead the strategic planning of hospital operations, ensuring smooth and efficient functioning of the hospital. Key responsibilities include managing resources, executing operational plans, and participating in strategic and operational planning processes.

1. Operational Planning: Develop and execute operational plans to deliver best healthcare services to patients, increasing patient numbers in OPD/ IPD, and achieving financial sustainability.
2. Team Management: Ensure the smooth operational working of the hospital, provide necessary guidelines to the hospital team for smooth functioning of hospital operations.
3. Resource Allocation: Ensure the preparation of proposals with estimates for new projects of construction, renovation, general repair, and maintenance as defined in the hospital five-year plan.
4. Strategic Planning: Participate in the strategic and operational planning process under the leadership of the CEO of Teaching Hospitals.
5. Human Resource Management: Ensure the availability of competent human resources based on workload and healthcare standards within approved budgets and supervise staff training and development for outstanding performance.
6. Culture Transformation: Execute CEO Teaching Hospitals initiatives for the transformation Hospital culture which encourages positivity, supporting others, sharing knowledge, taking responsibilities, flexibility for change, empowerment, to deliver excellent patient-centered care.
7. Community Collaboration: Collaborate with communities, educational institutes, and NGOs for Healthcare awareness campaigns, arranging Medical campus and attracting patients for the hospital.
8. Facility Management: Provide leadership support to the Manager Operations to ensure the best facility management, Ambulance Services, Transport, Hostels, and Cafeteria for the best healthcare and support services for patients and staff.
9. Biomedical Equipment Maintenance: Ensure execution of preventive maintenance plan for biomedical equipment to ensure the smooth functioning of biomedical equipment in the hospital.
10. Supply Chain Management: Ensure supply chain management with proper planning process of Medical Non-Medical items for smooth functioning of the hospital department for patient care.
11. Budget Planning: Participate in the budget planning process for the Hospital and facilitate CEO Teaching Hospitals for arranging approval of the operating budget for the financial year.
12. Financial Management: Ensure that Hospitals financials are managed within budget guidelines and according to the financial policies and compliance to the laws.
13. Revenue Growth: Achieve Revenue and Profitability targets of the hospitals through best quality of healthcare services and closely monitor the progress on a weekly, Monthly, Quarterly, and Yearly basis.
14. Process Improvement: Ensure delivery of cost-effective healthcare services through the design and implementation of process improvement, effective purchasing, and optimal resource utilization within budget parameters.
15. Technology Integration: Ensure the effective implementation of technology integration and hospital operations (Clinical / Non–Clinical) via HIMS/ SAP.
16. Patient Care: Ensure delivery of the best medical and nursing care to patients and planning rounds of OPD, Wards, OT, Pharmacy, and Lab for consistent monitoring and improving healthcare services.
17. Marketing Strategies: Ensure the execution of marketing strategies to promote the best healthcare services of the hospital with more focus on social media for achieving the revenue targets with consistent growth of list of panels and cash patients as defined in RHS five years plan of the hospital.
18. Quality Standards: Ensure ISO 9001: 2015 Quality standards are implemented in true letter and spirit and periodic audits are successful with the highest scores with no deviations.
19. Operational Plans: Ensure that operational plans for best quality healthcare services are in place for the patients and ensuring outstanding patient experience in outpatient and inpatient services through quality medical and nursing care.
20. Quality Documentation: Ensure administration of quality documentation, management of quality audits, and implementation of audit points with coordination of Directorate TQM.
21. Teaching Programs: Execute quality undergraduate and postgraduate teaching programs in line with the guidelines of (PMDC/CPSP).
22. Continuous Medical Education: Continuous Medical Education Programs with mandatory training hours for Medical and Nursing staff are implemented and its impact on patient care is measured.
23. Mission and Values: Ensure the implementation of the Riphah Mission and Islamic Ethical Values in true spirit for staff at Teaching Hospitals by developing and monitoring mechanisms where these values are reflected in every course of action and behavior.]