Chief Information Officer

Department: Information Technology

Reports To: President & CEO

Job Grade: EVP

Total Positions: 01

Job Location: Head Office, Islamabad

What is Chief Information Officer (CIO) – MMBL?

As a Chief Information Officer (CIO), you will play a pivotal role in shaping our organization's information and technology strategy. This executive position involves not only overseeing the IT department but also aligning technology initiatives with the company's overall business strategy. You will be responsible for leading digital transformation efforts, ensuring that we leverage the latest technologies to enhance operational efficiency, drive innovation, and ultimately improve customer satisfaction. Your leadership will guide our teams in the development and implementation of robust information systems and data governance policies, transitioning the organization into a data-driven culture. As CIO, you will be tasked with evaluating emerging technologies to determine their potential impact on our business and industry landscape, ensuring that we remain competitive and compliant with relevant regulations set by State Bank of Pakistan. This position requires a visionary leader who can communicate effectively across all levels of the organization and inspire a tech-savvy culture that fosters continuous improvement and agility in our processes.

What does the Chief Information Officer (CIO) – MMBL?

• Develop and implement the IT strategy aligned with business objectives.
• Oversee the management of the organization's information systems and technology infrastructure.
• Lead digital transformation initiatives to drive efficiency and innovation.
• Collaborate with the digital department to enhance digital channels, governance and analytics capabilities.
• Evaluate and integrate new technologies to improve operational performance and competitive advantage.
• Ensure compliance with relevant regulatory requirement.
• Manage the IT budget, optimizing costs while delivering value to the organization.

What are we looking for and what does it require to be the CIO – MMBL?

• Bachelor's degree in Computer Science, Information Technology, or a related field; an MBA or equivalent is preferred.
• Proven experience as a CIO, CTO, or any senior managerial positions in IT.
• Extensive knowledge of IT systems, infrastructure, and emerging technologies.
• Strong understanding of digital channels, governance practices and data analytics.
• Excellent leadership and people management skills with a focus on team building.
• Demonstrated ability to develop and implement strategic plans and roadmaps.
• Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels.

Soft Skills:

• Visionary leadership and strategic thinking.
• Excellent stakeholder engagement and communication skills.
• Strong decision-making, problem-solving, and team-building capabilities.
• Ability to thrive in a dynamic and regulatory-driven environment.

About MMBL:

Mobilink Microfinance Bank Ltd. (MMBL) is a leading financial institution providing comprehensive banking services to over 42 million registered users, including more than 16 million monthly active customers across Pakistan. Leveraging a hybrid model that integrates traditional microfinance with cutting-edge mobile and digital banking technologies, MMBL operates with a robust network of over 100 branches and 200,000 branchless banking agents.

The bank offers a wide array of financial services through a USSD (GSM) based digital platform, including savings accounts, microenterprise (MSME) loans, small housing loans, remittances, utility bill and loan installment collections, mobile wallets, insurance, G2P, B2B, and B2P payments. These services position MMBL as a key player in advancing financial inclusion across the country.

At MMBL, fostering a positive, equal and productive workplace is a priority, underpinned by core values that emphasize innovation, entrepreneurship, teamwork, collaboration, and a steadfast commitment to a customer-centric approach in every aspect of our business.

Why Join MMBL?

This position offers a unique opportunity for a self-driven, professional and passionate individual to create a meaningful impact and driving transformative change. As part of our team, you will contribute to empowering millions with the tools and resources needed to thrive in the digital age. We are seeking a talented individual eager to make a difference and play a pivotal role in our mission of innovation and progress.