E-Commerce Support Professional

1 week ago

Karachi, Sindh, Pakistan beBeeCustomer Full time £35,000 - £45,000

Job Title: E-Commerce Customer Service Specialist

Key Responsibilities:
  • Handle customer inquiries and cases across various marketplaces.
  • Communicate clearly with customers in written English.
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Manage return requests and coordinate with couriers.
  • Analyze customer cases and account health metrics to resolve issues quickly.
  • Proactively handle disputes and cancellations.
  • Monitor account health and performance standards.
  • Collaborate with internal teams for smooth operations.
  • Document customer service processes and contribute to SOPs.
Requirements:
  • Excellent written English communication skills.
  • Strong analytical and problem-solving skills.
  • Tech-savvy and familiar with online tools and marketplace platforms.
  • Experience managing returns and coordinating with couriers.
  • Attention to detail and organizational skills.

This role offers long-term growth opportunities and a supportive team environment.

The ideal candidate will be able to work effectively under pressure, communicate complex information clearly, and maintain the highest level of professionalism at all times.

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