Shift Controller Lead

5 days ago


Lahore, Punjab, Pakistan TJ Global Services Full time

At TJ Global Services, we're seeking a highly skilled Night Shift Manager/Controller to lead our night shift operations in Lahore.

Responsibilities:
  • Shift Management: Effectively plan, coordinate, and manage night shifts to meet business requirements.
  • Communication: Establish and maintain open communication channels with team members and stakeholders to ensure seamless information flow.
  • Strategy Development: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Reporting and Record-Keeping: Maintain accurate records and reports to support business decision-making and compliance.
  • Team Collaboration: Collaborate with the team to achieve business objectives, drive results, and promote a positive work environment.
Requirements:
  • Graduation degree from an accredited institution.
  • English language proficiency (spoken and written).
  • Rotating shift schedule (12 hours/day, 5 days one week and 4 days the next).
  • Availability to work nights and days.
  • Excellent attention to detail, organization, and customer service skills.
  • Strong verbal and written communication skills.
  • Basic understanding of HSE procedures and processes.
  • Ability to work individually and as part of a team.
  • Professional image and presentation.
Preferred Qualifications:
  • Microsoft Office suite experience.
  • Time Gate or rostering software familiarity.
  • Call center background.


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