
Customer Service Representative
18 hours ago
Overview
The role of a Customer Service Representative involves interacting with customers to address their inquiries and concerns. This position requires effective communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.
Responsibilities
* Receive walk-in customers and respond to their service inquiries and issues in a timely and professional manner.
* Handle customer telephone calls and book appointments for complaint resolution.
* Gather relevant information from customers, including unit details and job requests.
* Prepare job cards and provide repair time and cost estimates to customers at the point of receiving the unit or booking a field complaint.
* Maintain follow-up and coordination with workshop and field supervisors to ensure updated information on repair status is available.
* Inform customers of any changes to repair times, costs, or the scope of agreed work.
* Coordinate with workshop supervisors to arrange for the delivery of units to customers after repairs are completed.
Job Specifications
* Ensure accurate and timely data entry in our software system, submitting reports to Head Office on a daily basis.
* Minimize Repair Turnaround Time by efficiently handling customer interactions, arranging for parts, and entering data in a timely manner, followed up with ASC for timely job completion.
* Maintain records of complaints, retaining them for a defined period, and ensuring 100% compliance with related documentation.
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