Dedicated Customer Care Specialist

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Service Representative Position

Job Description

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be responsible for handling and responding to customer calls effectively and professionally.

You will provide online support to customers regarding company services, follow up with the operations team for fault rectifications exceeding 48 hours, and maintain a record of faults for respective regions.

Key Responsibilities:
  • Handle and respond to customer calls in a timely and professional manner
  • Provide online support to customers via various channels
  • Follow up with the operations team for fault rectifications
  • Maintain accurate records of faults and customer interactions
Requirements:
  • Qualification: Minimum graduate from a reputable university
  • Communication Skills: Fluent in English and Urdu with a neutral dialect
  • Experience: Preferably 6 months to 1 year of experience in customer service
Benefits:
  • Performance-based incentives available
  • Option to work from home after 6 months of successful performance
  • A separate workspace at home for work is required
Work Environment:

This role involves rotational shifts on a monthly rotation basis. You will be expected to work independently and as part of a team to achieve business objectives.



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