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2 days ago
Customer Service Representative Position
Job DescriptionWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be responsible for handling and responding to customer calls effectively and professionally.
You will provide online support to customers regarding company services, follow up with the operations team for fault rectifications exceeding 48 hours, and maintain a record of faults for respective regions.
Key Responsibilities:- Handle and respond to customer calls in a timely and professional manner
- Provide online support to customers via various channels
- Follow up with the operations team for fault rectifications
- Maintain accurate records of faults and customer interactions
- Qualification: Minimum graduate from a reputable university
- Communication Skills: Fluent in English and Urdu with a neutral dialect
- Experience: Preferably 6 months to 1 year of experience in customer service
- Performance-based incentives available
- Option to work from home after 6 months of successful performance
- A separate workspace at home for work is required
This role involves rotational shifts on a monthly rotation basis. You will be expected to work independently and as part of a team to achieve business objectives.
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