Online Community Coordinator

2 days ago

Lahore, Punjab, Pakistan beBeeCommunity Full time
Community Development Manager

Manage and grow our online community across social media platforms and messaging channels.

  • Key Responsibilities:
    • Engage with the community across all social media platforms.
    • Build and grow WhatsApp channels and communities, driving discussions and increasing participation.
    • Respond to comments, messages, and inquiries in a timely and engaging manner to maintain a positive brand presence.
    • Develop and execute community engagement strategies to boost interaction, discussions, and user-generated content.
    • Identify and onboard active community members as brand advocates or ambassadors.
    • Monitor and analyze community insights, feedback, and engagement metrics to refine strategies.
    • Plan and organize interactive activities, polls, AMAs, live sessions, and challenges to increase participation.
    • Work closely with the content team to ensure that community feedback is integrated into the content strategy.
    • Stay updated with the latest trends, platform updates, and best practices in community management.
    • Handle any community-related crisis or escalations, ensuring brand reputation is maintained.
  • Requirements:
    • Proven experience in community management, social media engagement, or a related field.
    • Strong understanding of social media platforms, algorithms, and engagement tactics.
    • Experience in managing and growing WhatsApp or Telegram communities is a plus.
    • Excellent communication skills with the ability to engage and build relationships with the audience.
    • Creative mindset with experience in planning interactive community initiatives.
    • Ability to analyze engagement metrics and optimize community strategies accordingly.
    • Strong problem-solving skills and the ability to handle negative feedback or crisis situations.

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