IT Service Management Consultant

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled and motivated IT Service Management (ITSM) professional to support the delivery and optimization of ITSM projects based on ITIL best practices and aligned with ISO/IEC 20000 standards.

Job Responsibilities:
  1. ITSM Implementation: Assist in implementing and auditing ISO 20000-based IT Service Management Systems (ITSMS).
  2. Service Maturity Assessments: Conduct service maturity assessments, gap analyses, and process improvements.
  3. Policy and Procedure Development: Prepare and maintain ITSM policies, procedures, and service management processes.
  4. Certification Preparation: Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution.
  5. Audit Participation: Participate in internal audits and help clients prepare for external certification audits.
  6. Tool Selection and Integration: Assist in ITSM tool selection, configuration, and integration.
Requirements:
  • Education: Master's degree in Information Technology, Computer Science, or a related field.
  • ITIL Certification: Minimum ITIL V3/V4 Foundation certification from Axelos is required.
  • Professional Certifications: Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor, or equivalent (preferred but not mandatory).
  • Work Experience: 4-5 years of experience in ITSM, ITIL, or related roles.
  • Knowledge and Skills: Working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations. Strong documentation, reporting, and stakeholder coordination skills.


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