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Senior Call Center Operations Manager

2 weeks ago


Karachi, Sindh, Pakistan beBeeOperational Full time 10,000,000 - 20,000,000

Delivers strategic call center leadership to drive business success.

About the Role:

Develops and executes operational plans to improve customer satisfaction, reduce costs, and increase efficiency.

  • Designs and implements systems for effective customer interaction and voice response
  • Maintains optimal performance of call center operations through monitoring and resolving issues
  • Recruits, selects, trains, and develops a high-performing team of employees
  • Creates budgets and analyzes variances to ensure financial objectives are met
  • Prepares comprehensive performance reports by collecting and summarizing data and trends

Stays up-to-date with industry trends and emerging technologies to drive innovation and excellence.

Fosters a collaborative environment that encourages open communication, creativity, and continuous improvement.

Key Qualifications:
  • Customer Focus
  • Customer Service
  • Verbal Communication
  • Informing Others
  • Process Improvement
  • Problem Solving
  • People Skills
  • Teamwork
  • People Management
  • Managing Processes
  • Emphasizing Excellence