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Senior Call Center Operations Manager
2 weeks ago
Delivers strategic call center leadership to drive business success.
About the Role:Develops and executes operational plans to improve customer satisfaction, reduce costs, and increase efficiency.
- Designs and implements systems for effective customer interaction and voice response
- Maintains optimal performance of call center operations through monitoring and resolving issues
- Recruits, selects, trains, and develops a high-performing team of employees
- Creates budgets and analyzes variances to ensure financial objectives are met
- Prepares comprehensive performance reports by collecting and summarizing data and trends
Stays up-to-date with industry trends and emerging technologies to drive innovation and excellence.
Fosters a collaborative environment that encourages open communication, creativity, and continuous improvement.
Key Qualifications:- Customer Focus
- Customer Service
- Verbal Communication
- Informing Others
- Process Improvement
- Problem Solving
- People Skills
- Teamwork
- People Management
- Managing Processes
- Emphasizing Excellence