Customer Support Professional

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

  • We are seeking a highly skilled Senior Customer Solutions Specialist to join our team.

About the Role

  • This position requires a strong understanding of customer service principles and experience in resolving technical issues.
  • The successful candidate will have excellent communication skills, be able to work independently, and possess a strong ability to multitask.
  • Prior experience with Accounting Business applications or ERP's would be an asset.

Responsibilities

  • Effectively apply knowledge to solve a range of problems.
  • Creation of development reports, working with development to ensure items are completed and properly tested.
  • Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
  • Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation when appropriate.
  • Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
  • Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.

Requirements

  • Bachelor's Degree, preferably in a technical discipline. Accounting Degree holders would be considered as an asset.
  • 5 to 7+ years of experience in a similar role (customer application support).
  • Experience with Accounting Business applications or ERP's would be an asset.
  • Possess basic knowledge and skill in a technical area such as desktop and network support and be able to handoff to a L2 resource.
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
  • Excellent Communication. You know what to say and more importantly, how to say it.
  • Experience working varied hours.
  • Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.

Key Skills

  • Excellent Communication Skills.
  • Eager to learn.
  • Ability to work independently and as a team member.
  • Ability to work in a fast-paced environment.
  • Ownership of issues through resolution.

Benefits

  • Market-leading salary.
  • Medical coverage – self & dependents.
  • Parents medical coverage.
  • Provident fund.
  • Employee performance-based bonuses.
  • Home internet subsidy.
  • Conveyance allowance.
  • Profit sharing plan [tenured employees only].
  • Life benefit.
  • Child care facility.
  • Company provided lunch/dinner.
  • Professional development budget.
  • Recreational area for in-house games.
  • Sporadic on-shore training opportunities.
  • Friendly work environment.
  • Leave encashment.

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