Dispatcher / Customer Service Executive

4 weeks ago

Lahore, Punjab, Pakistan ACE Customer Services Full time

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Job Specification

What You Can Expect From Us:

  1. Employee & Customer Focused
  2. Core Values – determined, innovative, problem solvers
  3. Hands-on experience with support and guidance to potential customers.
  4. Opportunity to practice and perfect customer service, sales, marketing, and effective communication.
  5. Working with the direction of professionals and seniors with many years of experience.
  6. Exposure to the field of customer service and all its facets.
  7. Relaxed, family-like office environment.

RESPONSIBILITIES & DUTIES:

  1. Handle customer inquiries and complaints.
  2. Categorize calls according to importance and urgency.
  3. Enter data in the computer system and maintain logs and records of calls, activities, and other information.
  4. Ensure the caller is satisfied with the service provided.
  5. Organize our file systems.
  6. Consistently follow up with the customer to ensure completion and satisfaction.
  7. Ensure the route is clear for the drivers and coordinate with them accordingly.
  8. Provide detailed information on traffic, obstacles, and requirements.
  9. Enter and update data in the computer system and maintain a log of all necessary details.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Education: High school diploma.

Cross-functional skills: well versed in multi-line telephone use, excellent communication skills, and proper phone etiquette.

Experience and utilizing judgment to plan and accomplish goals.

Able to identify and handle the urgency of each task and work in a high-stress position.

Communication Skills: Excellent verbal skills and good note-taking skills.

Social Perceptiveness: Is aware of others' reactions and ability to understand why they react as they do.

Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Misc. Skills: Reliable and punctual; impeccable attention to detail and unwilling to cut corners; ability to deal comfortably with a diverse customer base.

Additional Information:
100% paid medical Insurance (health, dental & vision).
Vacation benefits after One year.
Friendly working, family environment.
Life Insurance paid by the company.
Benefits available after probation.

Thank you for reviewing our opportunity. Please click the APPLY NOW button below.

#J-18808-Ljbffr

  • Dispatcher - Customer Support

    2 weeks ago

    Lahore, Punjab, Pakistan Royal Executive Limo Full time

    We are a Dispatch and Customer Service oriented company. We work with "Limo Transportation Companies" around the globe to help them run their backend operations smoothly. Backend Operations include handling all customer service tasks, making reservations, scheduling the drivers, making sure every ride of the day is going smoothly, and taking care of the...

  • Customer Relationship Manager – Dispatching Services

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a Sales Representative to play a key role in driving business growth and sales performance.The successful candidate will be responsible for making calls to potential clients in the trucking industry, introducing our dispatching services, identifying interested clients, and building strong relationships to grow our business.Key...

  • Truck Dispatch Services

    4 weeks ago

    Lahore, Punjab, Pakistan Huff & Puff Solutions (Pvt) Ltd. Full time

    Truck Dispatch Services / Sales ExecutivesHuff & Puff Solutions (Pvt) Ltd., PakistanJob Overview:We are seeking a dynamic and results-driven Sales Representative to join our team, specializing in Truck Dispatch Services. The ideal candidate will play a pivotal role in expanding our client base, fostering relationships, and driving revenue growth within the...

  • Truck Dispatch Services Representative

    5 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a sales professional to join our team, specializing in truck dispatch services. The ideal candidate will play a pivotal role in expanding our client base, fostering relationships, and driving revenue growth within the logistics and transportation industry.Key Responsibilities:Client Engagement: Build strong relationships with clients in the...

  • Customer Service Team Member

    4 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Career Opportunities - Truck Dispatch Customer ServiceWe are a trusted provider of truck dispatching services, specializing in connecting businesses with reliable carriers to ensure their cargo reaches its destination safely and on time.We take pride in being a dependable partner in your supply chain and delivering peace of mind.Our team is dedicated to...

  • Dispatching Service Promoter

    5 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Dispatching Service Promoter">We are seeking a motivated individual to join our team as a full-time on-site dispatching service promoter, specializing in the trucking industry. Your primary goal will be to generate leads and maintain strong client relationships.

  • Dispatch Services Sales Professional

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    As a Sales Executive, your primary responsibility will be to contact trucking companies in the USA and introduce them to our dispatching services. You will need to understand each company's needs and explain how our services can meet those needs.

  • Customer Service Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Truck Dispatch Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our truck dispatch team as a support specialist. In this role, you will be responsible for providing exceptional service to clients by resolving their queries, addressing concerns, and ensuring timely delivery of cargo.This is an exciting...

  • Truck Dispatch Customer Service Representative

    4 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative - Truck DispatchJob Summary:We are seeking a highly motivated and skilled Customer Service Representative to join our team.Responsibilities:Handle inbound and outbound customer calls, emails, and messages in a professional and courteous manner.Respond to customer inquiries and resolve issues in a timely and efficient...

  • Customer Service Ambassador

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a reliable and customer-focused individual to join us as a Customer Service Representative & Taxi Dispatcher. This role involves handling customer inquiries, dispatching taxis efficiently, and ensuring excellent service delivery.Key Responsibilities:Respond to customer inquiries via phone and online booking...