Real Estate Client Care Specialist

1 week ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time
Customer Service Representative Job Description

This role is perfect for individuals who are passionate about delivering exceptional customer experiences and have a knack for problem-solving. As a Customer Service Representative, you will be the first point of contact for clients, handling inquiries, coordinating property visits, and supporting the sales and leasing process.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or in-person.
  • Provide accurate information about available properties, sales procedures, and company services.
  • Coordinate and schedule property viewings with clients and agents.
  • Maintain and update client records and CRM database.
  • Follow up with leads and provide timely updates on property availability or process status.
  • Assist with document preparation and ensure all paperwork is complete and filed correctly.
  • Handle customer complaints and provide appropriate solutions in a timely manner.
  • Collaborate with sales agents, property managers, and marketing team to ensure client satisfaction.
  • Stay informed about real estate trends, property listings, and market conditions.
Requirements and Skills:
  • Bachelor's degree in business, communications, or related field preferred.
  • Previous experience in customer service; experience in real estate is a plus.
  • Proficient in Microsoft Office and CRM software (e.g., Salesforce).
  • Strong communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-focused attitude with a professional demeanor.
Benefits:
  • Competitive salary and commission opportunities.
  • Additional benefits include health insurance, mobile and travel allowance, and professional development opportunities.


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