Technical Support Specialist

21 hours ago

Dera Ismail Khan, Pakistan beBee Careers Full time

We are seeking a highly skilled Support Engineer to provide technical service and support to our customers.

About This Opportunity

This role involves troubleshooting and resolving problems to stabilize and optimize customer networks. The successful candidate will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer will typically interact with customer technical staff, operation managers, service engineers, and other groups within the organization. They may also interact with sales, R&D, 3rd party suppliers, and local authorities.

The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. You will need to be flexible and master more than one area.

Key Responsibilities
  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance
Requirements
  • Education: Bachelor's degree in engineering
  • Min years of experience: 5+ Years of experience
  • Domain experience:
  • CS Core domain resource with hands-on experience of CS Core domains:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding.
  • MAP, SCCP, SIP, Diameter and LDAP protocols handling
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
  • MOP preparation with impact analysis and execution.
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration.
  • Delivering results & meeting customer expectations
  • Presentation & communication skills
Why Work With Us?

You'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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