Industrial Support Professional

7 days ago


Lahore, Punjab, Pakistan Saltech Sol Full time
About the Role

As a Support Engineer at Saltech Sol, you will play a critical role in ensuring the smooth operation of our industrial automation systems.

Your primary responsibility will be to provide technical support to customers, addressing their queries and resolving any technical issues they may encounter.

Key Responsibilities
  1. Customer Support: Provide technical assistance to customers through various channels, including phone, email, and on-site visits.
  2. Troubleshooting: Identify and resolve technical problems related to industrial automation equipment.
  3. Maintenance and Inspections: Perform routine maintenance and inspections of automation systems to ensure optimal performance.
  4. Pre and Post-Sales Support: Collaborate with the sales team to provide support before and after sales transactions.
  5. Documentation: Document and report customer issues and solutions for future reference.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability.
  • Technical knowledge of industrial automation equipment.
  • Familiarity with automation systems.


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