Client Support Liaison

4 days ago


Multan, Punjab, Pakistan beBee Careers Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, handling their inquiries, concerns, and issues in a timely and professional manner.

**Responsibilities:**
  • Customer Inquiry Handling: Respond to customer inquiries via phone calls, live chats, and emails, ensuring that all interactions are handled efficiently and effectively.
  • Troubleshooting and Problem-Solving: Utilize your analytical skills to troubleshoot and resolve customer problems, escalating issues when necessary.
  • Collaboration with Other Departments: Work closely with other departments to address and resolve complex customer concerns.
  • Product Education: Provide information and educate customers on product features, policies, and procedures.


**Required Skills and Qualifications:**
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving and Analytical Skills: Demonstrate strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Technical Skills: Proficient in using Zendesk or related ticketing software to manage and track customer interactions.


**Benefits:**
  • Competitive Salary: Receive a competitive salary commensurate with experience.
  • Ongoing Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge.

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