Customer Service Representative

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Email/Chat Support Specialist

Job Overview: As a key member of our customer-facing team, the Email/Chat Support Specialist will provide exceptional service to our customers through live chat or email. The successful candidate will maintain our reputation by serving as the frontline of customer experience with excellent communication skills, delivering satisfactory solutions to diverse queries.

Key Responsibilities:

  1. Promptly respond to customer inquiries via chat and email.
  2. Document each customer's question or problem along with the resulting answer or solution.
  3. Develop effective customer service solutions.
  4. Maintain high service levels.

Requirements:

  1. Intermediate or above level in communication and computer skills.
  2. Age limit: 18-40 years.
  3. Excellent verbal and written communication skills.
  4. Proficiency in MS Office, particularly MS Excel.
  5. Flexibility to work in a fast-paced environment.
  6. Customer-centric attitude.
  7. Strong problem-solving skills.
  8. Ability to adapt to changing situations.

Benefits:

  1. Medical Insurance coverage.
  2. Permanent Employment Status.
  3. Provident Fund participation.
  4. Internal Job Opportunities available.
  5. Annual Leave entitlements.
  6. Leaves Encashment options.
  7. Referral Bonus incentives.


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