Technical Account Manager

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Success Manager

In this role, you will be responsible for building and maintaining strong relationships with clients to ensure their technical needs are met. You will serve as the primary point of contact for clients' technical queries, providing troubleshooting support, advice, and best practices for utilizing our products and services.

Key Responsibilities:
  • Build and maintain strong relationships with clients.
  • Serve as the primary point of contact for clients' technical queries.
  • Oversee the successful deployment and integration of our solutions into clients' environments.
  • Work closely with internal teams to address client issues and resolve technical challenges.
  • Provide clients with documentation to help them optimize the use of our products and services.


Requirements:

Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or Communication.
  • 4-7 years of experience in a technical account management or technical support leadership role within a professional services organization.
  • 2-4 years of direct customer experience managing US-based client relationships.
  • Hands-on experience with technical issues in telephony or contact center environments.




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