Support Services Professional

3 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 23,000 - 25,000
Customer Service Representative

We are seeking a Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service via phone calls and other communication channels.

Job Description

This role involves taking customer calls and responding to their queries and concerns in a timely and professional manner. You will also be responsible for informing clients about new products and services, as well as collaborating with other customer service professionals to improve overall customer satisfaction.

As a Customer Service Representative, you will have the opportunity to work with a variety of customers, each with unique needs and requirements. Your excellent communication skills, patience, and empathetic nature will enable you to build strong relationships with our customers and provide them with personalized solutions to their problems.

Responsibilities
  • Provide exceptional customer service via phone calls and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Inform clients about new products and services.
  • Collaborate with other customer service professionals to improve overall customer satisfaction.
Requirements

To excel in this role, you will need to possess excellent communication skills, both written and verbal. You should also be proficient in English and have a patient and empathetic attitude. Strong time management and organizational skills are also essential, as you will be working in a fast-paced environment and handling multiple customer interactions simultaneously.

Benefits
  • Life insurance to employees, allowing them to build wealth and provide financial security to loved ones in their absence.
  • Maternity leave with full pay for 26 weeks, covering expenses during this time for all female employees and their spouses.
  • Medical coverage for regular full-time employees and their qualifying dependents.
Work Environment

The work environment is comfortable, allowing you to balance your personal and professional life. The work schedule is designed to accommodate a good work-life balance, ensuring that you have sufficient time for personal activities and family responsibilities.

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