Support Professional

3 days ago


Karachi, Sindh, Pakistan beBeeCustomer Full time 3,000,000 - 5,000,000
Job Title:

Customer Support Specialist

Responsibilities:
  • Provide customer service and manage relationships with clients in the US/UK region.
  • Analyze customer data to enhance customer experience and drive business growth.
  • Offer accurate and timely information by using effective methods and resolving issues professionally.
  • Develop strategic processes to handle customers across multiple e-commerce platforms, including eBay, Amazon, and Walmart.
  • Lead the customer support team, suggest improvements, and provide feedback to enhance customer satisfaction.
  • Solve complex customer cases and provide optimal solutions.
  • Identify opportunities for customer retention and propose strategies for acquiring new customers, leading to revenue growth.
Requirements:
  • Minimum 1 year of experience in customer support management.
  • Experience in e-commerce sales and strategy planning is essential.
  • Knowledge of major e-commerce models, such as dropshipping, retail arbitrage, Amazon FBA, FBM, and PL.
  • A self-motivated individual with exceptional communication and interpersonal skills.


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