Help Desk Manager

1 week ago


Islamabad, Islamabad, Pakistan DegiTech Centre - SMC Private Limited Full time
Detailed Job Description
At DegiTech Centre - SMC Private Limited, we are committed to delivering exceptional customer service and support. We are seeking a skilled IT Support Executive to join our dynamic team. This role requires 2 years of experience in providing technical assistance via phone, email, and chat, as well as troubleshooting hardware and software issues.

Key Responsibilities:
• Provide technical support to clients across various communication channels.
• Troubleshoot hardware and software problems efficiently.
• Maintain and update IT systems and networks to ensure optimal performance.
• Assist in implementing new technologies to enhance operational efficiency.
• Document support activities and resolutions for future reference.

Job Specifications
To excel in this role, you should possess a strong understanding of computer systems and networks. Proficiency in troubleshooting software and hardware issues is also essential. Excellent communication and interpersonal skills are necessary for effective collaboration with clients and colleagues. Ability to work independently and as part of a team is crucial for success.

If you have a passion for providing top-notch technical assistance and are eager to grow your career in the IT sector, we encourage you to apply for this exciting opportunity.
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