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Client Service Representative

1 week ago

Lahore, Punjab, Pakistan Hawk Revenue Group Pakistan Full time

 

Hawk Revenue Group Pakistan Overview
Hawk Revenue Group Pakistan is a medical billing company that specializes in Revenue Cycle Management (RCM) for healthcare providers. Our goal is to streamline billing processes and ensure efficient revenue management for healthcare practices.

Job Responsibilities
The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, maintaining customer satisfaction, and enhancing the overall customer experience. This includes working with customers to resolve complaints and concerns, responding to emails and phone calls, and maintaining accurate records of customer interactions.

Skills and Qualifications
To be successful in this role, you should have a graduation degree, 6-12 months of experience in customer service, problem-solving abilities, and a customer-focused mindset. Additionally, you should have experience in handling customer inquiries and resolving issues, ability to work in a team, and previous experience in a customer service role is preferred. Knowledge of medical billing processes is a plus.

Benefits
We offer a competitive compensation package and opportunities for growth and development.