E-commerce Platform Support Professional

6 days ago

Lahore, Punjab, Pakistan beBeeSpecialist Full time
Customer Support Specialist Job Description

Eaesthetic Talent is dedicated to connecting top-tier talent with exceptional career opportunities. Our mission is to drive growth and success for our candidates by bridging the talent-opportunity gap.

Job Overview:

We are seeking a seasoned Customer Support Specialist with expertise in e-commerce platform management and customer service for UK-based customers via email and chat. This role involves more than just customer support; you will also handle cost calculations, budgeting, and spreadsheet management.

Main Responsibilities:
  • Manage customer inquiries via email and chat efficiently.
  • Assist customers with platform features and troubleshooting.
  • Track and share customer feedback with internal teams.
  • Provide insights on new features and functionalities to customers.
  • Support junior chat support agents in their training.
  • Maintain and update spreadsheets for budgeting and cost calculations.
Key Requirements:
  • Experience in e-commerce: Shopify, WordPress, or other online platforms.
  • Experience in email-based support (call center experience is NOT valid).
  • Strong reading, writing, and communication skills.
  • Knowledge of CRM systems, help desk software, and remote support tools.
  • Ability to handle multiple tasks and resolve customer concerns efficiently.

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