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Database Performance Specialist
3 weeks ago
Attract Top Talent for Complex Database Roles
About the PositionWe are seeking a seasoned Senior MS SQL Server Database Developer to join our team. As a key member of our data analytics department, you will specialize in writing complex reporting queries, conducting data analysis, and optimizing database performance to support our customer service SaaS product.
This role requires deep expertise in MS SQL Server and experience working with customer service or contact center data, terminology, and metrics. You will design and implement complex SQL queries and stored procedures to support reporting requirements and data analysis tasks specific to customer service and contact center operations.
The ideal candidate will have strong analytical and problem-solving skills, with the ability to interpret customer service data and provide actionable insights. Additionally, you will collaborate with stakeholders to understand data and reporting needs within the context of customer service and translate them into efficient database queries.
Responsibilities- Design and implement complex SQL queries and stored procedures to support reporting requirements and data analysis tasks specific to customer service and contact center operations.
- Analyze and optimize existing database queries to improve performance and support key metrics relevant to customer service, such as response times, call volumes, and customer satisfaction scores.
- Develop and maintain data models and database schemas that are tailored to the needs of customer service reporting.
- Monitor database performance and usage patterns, and implement tuning measures such as indexing and partitioning to support efficient reporting.
