
Quality Assurance Professional
4 days ago
We are seeking a diligent and detail-oriented Quality Assurance Professional to join our team. The Quality Assurance Professional will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats.
Key Responsibilities:- Evaluate and assess B2B sales calls for quality, accuracy, and adherence to guidelines.
- Provide detailed feedback and actionable recommendations for improvements.
- Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
- Ensure emails and chats align with brand tone and customer engagement standards.
- Monitor inbound sales leads to ensure proper handling and response time.
- Evaluate the quality of inbound lead engagement and provide feedback for improvement.
- Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.
- Offer constructive feedback to improve performance and overall customer experience.
- Perform regular account audits to ensure accurate and up-to-date information is maintained.
- Ensure all accounts meet required standards and compliance guidelines.
- Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.
- Provide feedback and improvement suggestions based on audit findings.
- Conduct audits on marketing campaign results by analyzing generated leads versus conversions. Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement.
- Plan and conduct training sessions aimed at improving sales performance and customer engagement.
- Address specific areas of improvement based on audit findings and trends.
- Monitor trends and data related to sales performance, customer behavior, and quality metrics.
- Use data analysis to identify areas for improvement and report on performance trends.
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