Call Quality Assurance

Job Title:Quality Assurance ExecutiveAbout the Role:Our organization is seeking a detail-oriented and proactive Quality Assurance Specialist to spearhead our team's efforts.The ideal candidate will possess at least one year of experience in a Quality Assurance department, with a strong understanding of quality standards, compliance procedures, and...

As a Quality Assurance Specialist, you will play a vital role in monitoring and evaluating customer interactions to ensure exceptional service quality and compliance.About the RoleYou will analyze calls, provide constructive feedback, and contribute to the continuous improvement of our customer service teams.Key Responsibilities:Monitor inbound and outbound...

Quality Assurance Specialist Allainet Private Limited, Pakistan We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of the full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative.The purpose of this position is to provide advanced level...

Job OverviewWe are seeking a dedicated and experienced Quality Assurance Manager to join our team in Islamabad, Pakistan.Key Responsibilities:Develop and implement quality assurance processes and procedures.Monitor customer interactions to ensure adherence to policies and quality standards.Provide feedback and training to team members to improve...

Quality Assurance SpecialistA Quality Assurance Specialist plays a pivotal role in ensuring that all interactions meet the highest standards of excellence.To achieve this, they must possess a range of skills, including:Attentive Listening: carefully paying attention to each interactionClear Communication: clearly conveying information and resolving...

ResponsibilitiesPerforming call quality monitoring and following all standards.Able to work or assign tasks/targets assigned by management.Prepare analysis reports for internal and external departments.Excellent verbal and systematic skills (MS Office, monitoring software).Ability to multitask.Job SpecificationProven work experience as a Quality Assurance...

Quality Assurance Specialist Touchstone Communications, Pakistan This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.Providing...

We are seeking a highly skilled Quality Assurance Specialist to join our sales team. This key role will play a crucial part in ensuring top-notch performance across multiple channels, including calls, emails, and chats.Key Responsibilities:Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.Provide detailed feedback...

We are seeking a meticulous Call Evaluation Specialist to ensure exceptional customer service standards and compliance. The role involves analyzing calls, providing constructive feedback, and contributing to the continuous improvement of customer service teams.Monitor inbound and outbound calls to assess employee performance and service qualityEvaluate...

Description:-We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and...