Call Quality Assurance

At Smart Brains Technologies Pvt. Ltd, we are committed to delivering high-quality services to our customers.Job Description:This is an excellent opportunity for a seasoned Call Center Quality Assurance Lead to join our team and contribute to our success.Key Responsibilities:Develop and implement quality assurance processes and procedures to ensure...

Position OverviewWe are seeking a diligent and detail-oriented Quality Assurance Executive to join our B2B Sales team.The Quality Assurance Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and...

Job DescriptioniGate is seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have experience in B2B sales environments and proven quality assurance skills.In this role, you will be responsible for ensuring high-quality performance across multiple channels, including calls, emails, and chats. Your key...

Service Quality Assurance Specialist (QA)We are seeking a highly skilled Quality Assurance professional to play a crucial role in maintaining and improving our service standards.Key Responsibilities:Data Analysis: Analyze data to identify areas for improvement in the sales process.Quality Review: Review chats on different mediums to ensure quality.Call...

Quality Assurance Specialist Allainet Private Limited, Pakistan We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of the full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative.The purpose of this position is to provide advanced level...

ResponsibilitiesPerforming call quality monitoring and following all standards.Able to work or assign tasks/targets assigned by management.Prepare analysis reports for internal and external departments.Excellent verbal and systematic skills (MS Office, monitoring software).Ability to multitask.Job SpecificationProven work experience as a Quality Assurance...

Job Overview: Microcred is seeking a skilled Quality Assurance Agent to ensure the highest standards of quality in our operations.Responsibilities:Conduct thorough call quality monitoring and adhere to established guidelines.Able to work independently or as part of a team, executing tasks and targets assigned by management.Prepare detailed analysis reports...

Smart Brains Technologies Pvt. Ltd, a leading telecommunications company in Pakistan, is seeking a dedicated individual to fill the role of QA Manager.Responsibilities:Develop and implement quality assurance processes and procedures to ensure adherence to policies and quality standards.Monitor and evaluate inbound and outbound calls to identify areas for...

We are looking for a skilled Quality Control and Assurance Specialist to join our team at Smart Brains Technologies Pvt. Ltd.About the Job:This role involves developing and implementing quality assurance processes and procedures to ensure that our customers receive high-quality service.Key Responsibilities:Design and implement quality control programs to...

We are looking for a skilled Quality Assurance Specialist to join our team at Allainet Private Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and reliability of our web-based projects.Key Responsibilities:Solid understanding of structured quality assurance methodologies as well as use case definition,...

We are seeking a skilled Quality Assurance Specialist to join our team at Allainet Private Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and reliability of our web-based projects.Key Responsibilities:Conduct thorough testing and quality assurance activities to ensure that our products meet the highest...

Quality Assurance Specialist Touchstone Communications, Pakistan This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.Providing...

We are seeking a detail-oriented and diligent professional to join our team as a Quality Assurance Specialist. The successful candidate will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats.Key Responsibilities:Evaluate and assess B2B sales calls for quality, accuracy, and adherence to...

Service Quality Assurance Specialist (QA)Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer...

Allainet Private Limited is a leading provider of innovative software solutions. We are seeking a highly motivated and experienced Quality Assurance Specialist to join our team.About the Role:You will be responsible for conducting thorough testing and quality assurance activities to ensure that our products meet the highest standards of quality and...

Job Description: We are seeking a highly skilled Quality Assurance Agent to join our team at Microcred. As a key member of our operations team, you will be responsible for ensuring the highest standards of quality in our call center operations.Responsibilities:Monitor call quality and provide feedback to agents.Work closely with the management team to...

Quality Assurance Representative P1 Lead Nerwork, Pakistan Apply only through Mustakbil.com, Pakistan's No. 1 Jobs SiteAre you sharp at listening, have good English comprehension, and are interested to make an exciting career in the ever-growing Call Center industry?We are looking for a talented individual just like you to join us as "Customer Service...

Job OverviewWe are seeking a highly skilled Quality Assurance Lead to join our team at Rastgar Engineering Company Pvt Ltd.The ideal candidate will have extensive experience in maintaining and improving quality assurance systems, as well as conducting quality assurance training and awareness programs for employees.Key ResponsibilitiesMaintain and improve the...

We're looking for a Quality Assurance Manager to lead our quality assurance efforts and ensure the quality of our products and systems. As a Quality Assurance Manager, you'll oversee the development and execution of automated tests, collaborate with development teams, and analyze requirements.Main Responsibilities:Oversee the development and execution of...

Job OverviewThis executive-level position involves overseeing quality assurance processes to ensure exceptional customer experiences.ResponsibilitiesEvaluate agents on assigned projects monthly using a standard QA evaluation form.Provide constructive feedback through coaching sessions, focusing on areas for improvement.Evaluate each agent at least 12 times...