Call Quality Assurance

1 week ago


Islamabad, Islamabad, Pakistan Python Leads Full time

A Quality Assurance Executive is a professional who is responsible for monitoring, inspecting each and every call in order to meet established quality standards.

Traditionally, in order to fulfill these responsibilities, a Quality Assurance Executive would need to be proficient in a number of skills including:

  1. Listening
  2. Communication Skills
  3. Statistical analysis
  4. Problem-solving
  5. Industry-specific technical knowledge
Job Specification

Minimum of X years of experience in quality control. Strong computer skills. Excellent verbal and written communication skills. Strong interpersonal skills. Excellent analytical skills.

Business Supplies and Equipment - Islamabad, Pakistan

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