Social Media Customer Service Liaison

6 days ago

Sukkur, Sindh, Pakistan beBeeSupport Full time $40,000 - $55,000
Customer Support Specialist - Social Media

Deliver exceptional customer support and engagement across various social media platforms. Utilize expertise in social media customer service to build meaningful connections with customers.

Key Responsibilities:
  • Monitor social media platforms to identify opportunities to engage with customers and deliver superior customer support and brand engagement.
  • Manage existing caseload, complete follow-up tasks, and achieve operational metrics.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  • Effectively document customer interactions.
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
Requirements:
  • 1+ years' experience in customer service related professions.
  • 1+ years' of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.

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