
Quality Assurance Specialist
14 hours ago
Quality Assurance Specialist
We are seeking a detail-oriented and analytical individual to fill the role of Quality Assurance Specialist. As a key member of our contact center team, you will be responsible for evaluating consumer data to measure agent service skills and policy adherence.
- Evaluate consumer data to measure agent service skills and policy adherence.
- Identify trends and areas for improvement in customer interactions.
- Develop and maintain reports and reference materials to support call center operations.
- Collaborate with call center leadership to develop training curriculum and provide input on resource materials.
Essential Skills
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Proficiency in Microsoft Office Suite, particularly Excel.
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