Quality Assurance Specialist

14 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Quality Assurance Specialist

We are seeking a detail-oriented and analytical individual to fill the role of Quality Assurance Specialist. As a key member of our contact center team, you will be responsible for evaluating consumer data to measure agent service skills and policy adherence.

  • Evaluate consumer data to measure agent service skills and policy adherence.
  • Identify trends and areas for improvement in customer interactions.
  • Develop and maintain reports and reference materials to support call center operations.
  • Collaborate with call center leadership to develop training curriculum and provide input on resource materials.

Essential Skills

  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in Microsoft Office Suite, particularly Excel.


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