Resolution Expert

5 days ago


Saddar Town, Pakistan ibex Full time
Resolution Specialist

We are seeking a skilled Resolution Specialist to join our team at ibex. As a key member of our Operations department, you will be responsible for assisting our U.S.-based clients' customers with their queries/concerns and providing accurate resolutions via call.

Key Responsibilities:
  • Resolve Complex Issues: Analyze and resolve complex customer issues efficiently and effectively.
  • Develop Business Acumen: Understand the business needs of our clients and tailor solutions accordingly.
  • Communicate Proactively: Anticipate customer concerns and proactively communicate solutions.
  • Stay Current on Industry Trends: Stay updated on industry trends and best practices to ensure exceptional customer experiences.
  • Collaborate with Cross-Functional Teams: Work closely with cross-functional teams to ensure seamless customer experience.


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