Client Service Specialist

5 days ago


Saddar Town, Pakistan ibex Full time
Senior Customer Support Specialist

We are committed to delivering exceptional customer experiences at ibex. As a Senior Customer Support Specialist, you will play a vital role in assisting our U.S.-based clients' customers with their queries/concerns and providing accurate resolutions via call.

Key Responsibilities:
  • Provide High-Quality Customer Service: Deliver exceptional customer service as measured by performance objectives and in accordance with the core values of our clients.
  • Assist with E-commerce Issues: Help customers with their items purchased through the e-commerce website, resolving issues promptly and professionally.
  • Become an Expert in Our Products: Develop in-depth knowledge of our products and services to effectively address customer inquiries.
  • Collaborate with Cross-Functional Teams: Work closely with cross-functional teams to ensure seamless customer experience.
  • Contribute to Continuous Improvement: Identify areas for improvement and suggest solutions to enhance customer satisfaction.


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