Help Desk Coordinator

1 day ago


Lahore, Punjab, Pakistan Get Appoint Full time
Customer Support Manager

In this vital role as a Customer Support Manager at Get Appoint, you will play a pivotal part in shaping our customer service strategy and driving exceptional outcomes in the telecom and banking sectors.

A critical component of this position is to possess excellent problem-solving skills, effectively communicating with customers to resolve complex complaints and maintain high levels of satisfaction.

Responsibilities:
  • To design and implement comprehensive training programs to enhance customer service skills, focusing on empathy, active listening, and conflict resolution.
  • To lead cross-functional teams to resolve customer complaints, working closely with internal stakeholders to deliver swift and effective resolutions.
  • To analyze customer feedback and concerns, identifying areas for improvement and developing targeted solutions to drive customer satisfaction.
  • To stay up-to-date on industry trends and emerging technologies, applying knowledge to enhance customer experiences and stay ahead of competitor offerings.
  • To maintain and update customer accounts, interactions, and transaction records in the CRM system, ensuring data accuracy and integrity.


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