Help Desk Professional

8 hours ago


Lahore, Punjab, Pakistan Prime System Solutions Full time

**Company Overview:**

Prime System Solutions is a dynamic company that provides innovative technology solutions to its clients. We are committed to delivering exceptional services and support, and we are seeking a skilled Help Desk Engineer to join our team.

Job Summary:

The successful candidate will have a strong background in system administration and networking, with excellent analytical, verbal, and written communication skills. They will be responsible for providing Help Desk Support on a variety of platforms and technologies, ensuring that all technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide Help Desk Support on a variety of platforms and technologies.
  • Strong aptitude for Customer Service.
  • Ability to adapt quickly to new technologies and changing business requirements.
  • Able and willing to collaborate as part of a team.
  • Respond to emergency situations effectively, maintaining poise and focus.

Requirements:

  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix.
  • Bachelor's degree (in a related field) or equivalent experience.
  • Previous MSP experience is a plus.
  • Experience with PSA/RMM is a plus.
  • Must have a minimum of 5 years of Systems Administrator or IT Help Desk experience.

Key Technologies:

  • Microsoft Windows and Mac.
  • Microsoft Windows Server/Active Directory.
  • Office 365 / G Suite.
  • Microsoft Azure.
  • Microsoft SQL.
  • Microsoft Exchange.
  • SonicWALL, Cisco.
  • Remote Access: RDS, Citrix, VPN.
  • Virtualization: VMware, Microsoft Hyper-V.
  • Wireless: Ruckus, Unifi, Meraki.


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