Client Success Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

We are seeking a highly skilled and results-driven Account Manager to join our team. The ideal candidate will have a strong agency background, excellent communication skills, and the ability to manage multiple clients and projects simultaneously.

About the Role

The Account Manager will be responsible for building and maintaining strong relationships with clients, identifying opportunities to upsell or cross-sell relevant services, and contributing to the development and execution of account strategies that align with both client objectives and company goals.

Key Responsibilities

  • Client Relationship Management
    • Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships to ensure client satisfaction and retention.
    • Identify and understand clients' business objectives, challenges, and requirements, translating these into actionable strategies and solutions.
  • Project Coordination
    • Work closely with internal teams to ensure timely and successful delivery of services and campaigns.
  • Sales & Upselling
    • Recognize opportunities to upsell or cross-sell relevant services, supporting the sales team in achieving revenue and growth targets.
  • Reporting & Analysis
    • Prepare and present detailed reports on campaign performance, account status, and key metrics to keep clients informed and engaged.
  • Strategic Planning
    • Contribute to the development and execution of account strategies that align with both client objectives and company goals.

Requirements

  • Prior experience working in an agency environment is essential.
  • Exceptional verbal and written communication skills are required.
  • Strong interpersonal and problem-solving abilities are necessary.
  • The ability to manage multiple projects and clients simultaneously is crucial.
  • Results-driven, with a keen eye for detail and quality.
  • Comfortable working in a collaborative, fast-paced setting.

Benefits

  • This role offers a competitive compensation package.
  • A dynamic and supportive work environment.

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