Customer Service Representative Team Lead

1 week ago


Rawalpindi Cantonment, Pakistan Northpacific Full time

We are Northpacific, a UK-based BPO company seeking an experienced Customer Service Representative for our injury claim outbound sales team. This role involves making targeted calls to customers of our international clients in Canada.

Key Responsibilities:

  1. Deliver exceptional customer service through proactive communication
  2. Meet or exceed sales targets while maintaining high call volumes
  3. Cultivate strong relationships with clients and colleagues
  4. Stay up-to-date on product knowledge and industry trends

Requirements:

  • Minimum 1 year experience in customer-facing roles, preferably in contact centers
  • Demonstrated sales attributes and ability to work towards targets
  • Strong communication skills, both verbal and written
  • Proficiency in using communication software
  • A well-developed British or neutral accent
  • Confidence and self-motivation

What We Offer:

  • A competitive package for experienced candidates
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • Opportunities for career growth and advancement

Location: Information Technology and Services - Rawalpindi, Pakistan



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