Customer Service Representative

3 days ago

Rawalpindi Cantonment, Pakistan Al-Shams Technologies Full time

Bachelor's degree in Education, Business Administration, or related field

Al-Shams Technologies is a leading educational service provider dedicated to delivering high-quality educational resources and services to students and educators worldwide. Our mission is to empower learners and educators with innovative solutions that foster academic success and lifelong learning.

Position Overview:
We are seeking a proactive and results-driven Customer Service Representative (CSR) with a strong focus on sales to join our dynamic team. The ideal candidate will be passionate about education and possess excellent communication skills, a customer-centric attitude, and a proven track record of exceeding sales targets. As a CSR, you will play a crucial role in generating sales revenue for our educational products and services while providing exceptional customer support.

Responsibilities:

  1. Sales Generation:
    - Proactively engage with prospective customers to promote our educational products and services.
    - Identify and pursue sales opportunities through inbound and outbound calls, emails, and other communication channels.
    - Build and maintain strong customer relationships to drive repeat business and referrals.
    - Meet or exceed monthly and quarterly sales targets.
  2. Customer Support:
    - Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with product selection.
    - Guide customers through the purchasing process, including product demonstrations and order processing.
    - Respond promptly to customer inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction.
  3. Product Knowledge and Training:
    - Stay up-to-date on our educational products, services, and promotions to effectively communicate their features and benefits to customers.
    - Participate in ongoing training sessions to enhance sales techniques and customer service skills.
  4. Collaboration and Reporting:
    - Collaborate with the sales and marketing teams to develop strategies for maximizing sales opportunities and achieving revenue goals.
    - Provide regular reports on sales activities, customer feedback, and market trends to management.

Job Specification:

  1. Excellent communication and interpersonal skills.
  2. Ability to work independently and as part of a team.
  3. Strong problem-solving skills and attention to detail.
  4. Highly motivated with a drive to achieve and exceed sales targets.

Location: Education Management - Rawalpindi, Pakistan

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