Debt Recovery Specialist

2 days ago

Hyderabad City Taluka, Pakistan beBeeCustomer Full time 8,000,000 - 12,000,000

We are seeking a detail-oriented and customer-focused professional to manage accounts receivable and serve as the primary point of contact for all collections-related inquiries. In this role, you will play a critical part in ensuring timely collection of outstanding payments.

You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and resolve payment discrepancies.

Key Responsibilities:
  • Serve as the primary point of contact for customers regarding account balance and payment information.
  • Proactively address billing concerns, including subscription fees and one-time charges.
  • Manage high call volumes, handling both inbound and outbound calls efficiently.
  • Utilize specialized software to investigate and resolve payment issues.
  • Analyze and reconcile customer accounts, reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
  • Support the monthly close process by ensuring accurate period cutoffs and data integrity.
  • Collaborate cross-functionally with teams to resolve account issues and enhance customer satisfaction.
  • Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
  • Follow established procedures for collections processes and implement continuous improvement.
  • Respond to and resolve customer support cases related to collections in a timely manner.
  • Generate accurate reports and forecasts on collection performance.

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