Operations Efficiency Manager

3 days ago

Karachi, Sindh, Pakistan beBeeVendor Full time
Operations Vendor Management Specialist

We are seeking a detail-oriented and proactive operations specialist to oversee vendor relationships, ensure smooth coordination between clients and third-party providers, and manage key operational processes related to card production and inventory.

  • Organize and lead monthly/quarterly meetings with clients, vendors, and third-party providers to ensure alignment on operations and address any concerns.
  • Act as the primary point of contact for vendors, ensuring seamless communication and issue resolution.
  • Collaborate with internal teams to align vendor operations with business objectives.
Key Responsibilities:

Vendor & Stakeholder Coordination:

  1. Lead vendor meetings to maintain alignment on operations and address concerns.
  2. Act as the main point of contact for vendors, ensuring effective communication and issue resolution.
  3. Work with internal teams to align vendor operations with business goals.

Card Production & Inventory Management:

  1. Oversee card production and replenishment processes, ensuring timely delivery and adherence to quality standards.
  2. Monitor card stock levels regularly to prevent shortages or overstock situations.
  3. Work closely with vendors to optimize production schedules and maintain efficiency.

Vendor Performance & SLA Management:

  1. Track and monitor vendor Service Level Agreements (SLAs) to ensure compliance with agreed-upon performance standards.
  2. Analyze vendor performance metrics and implement corrective actions where necessary.
  3. Maintain strong relationships with vendors to drive continuous improvement in service delivery.

Issue Resolution & Escalations:

  1. Handle escalations efficiently, working with vendors and partners to resolve issues in a timely manner.
  2. Identify recurring operational challenges and implement solutions to enhance vendor performance.
  3. Provide regular reports and updates on vendor-related issues to senior management.
Requirements & Qualifications:

To be successful in this role, you will need:

  • A Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
  • At least 4 years of experience in vendor management, procurement, or operations.
  • Strong negotiation and relationship management skills.
  • Excellent communication and coordination abilities.
  • Experience in tracking SLAs and managing performance metrics.
  • Proficiency in MS Office (Excel, PowerPoint) and vendor management tools.
  • The ability to work in a fast-paced environment and handle multiple stakeholders.

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