
Patient Appointment Coordinator
15 hours ago
We are seeking a dedicated and fluent speaker to join our team as a Scheduling Specialist. This individual will play a critical role in effectively managing patient appointments for a group of doctors.
Key Responsibilities:- Handle calls and email correspondence from patients, healthcare providers, and other parties.
- Schedule patient appointments for a group of doctors, ensuring efficient use of their time and resources.
- Coordinate appointment times and locations based on patient and doctor availability.
- Provide exceptional customer service by addressing patient inquiries, concerns, and requests.
- Verify patient information, insurance details, and medical records as necessary.
- Assist patients in understanding appointment requirements and preparations.
- Serve as a liaison between patients and healthcare providers, facilitating clear and accurate information exchange.
- Communicate appointment details, changes, and cancellations to relevant parties.
- Collaborate with the administrative and medical teams to optimize scheduling processes.
- Ensure accurate and up-to-date records of patient appointments and invoices are maintained.
- Generate reports and documentation as required by the department or organization.
- Fluent in both English (spoken and written).
- Excellent communication skills and a strong customer service orientation.
- Proficient in using scheduling software and office applications.
- Previous experience in a healthcare or appointment scheduling role is a plus.
- Strong organizational skills and attention to detail.
This position requires a high level of attention to detail, excellent communication skills, and the ability to work independently.
BenefitsThis role offers a competitive salary and benefits package, including medical insurance, provident fund, and market competitive salary.
The ideal candidate will be a skilled communicator, able to provide exceptional customer service and handle multiple tasks simultaneously.
About the RoleThis is a full-time night shift position, requiring the candidate to work 5 days a week.
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