Training Professional

2 days ago


Rawalpindi Cantonment, Pakistan Span Inc. Full time
Job Title: Training Professional

We are seeking a skilled Training Professional to join our Professional Training & Development Department for our Call Center Business Unit. As a Training Professional, you will play a vital role in providing training and coaching for newly hired Customer Service Representatives.

The ideal candidate should have experience in customer service training, knowledge of existing and emerging training methods/tools, and understanding of call center systems, ACD/IVR, performance statistics. Strong verbal and written communication skills, strong presentation skills, analytical and problem-solving skills are also essential.

Key Responsibilities:

  • Design and deliver comprehensive training programs for Customer Service Representatives
  • Identify gaps in training and develop targeted solutions
  • Provide coaching and mentoring support to employees

About Span Inc.

Span Inc. is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. We are committed to delivering high-quality services and fostering a culture of excellence.


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