Training Specialist

2 days ago

Rawalpindi Cantonment, Pakistan Span Inc. Full time
Training Specialist - Call Center Business Unit

Span Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.

The Trainer provides training and coaching for newly hired Customer Service Representatives for specific projects. The Trainer will identify gaps in training and deliver training solutions to ensure Customer Service Representatives have a complete understanding of their roles and the program.

Job Specification
  1. Experienced in customer service training
  2. Knowledgeable about existing and emerging training methods/tools
  3. Knowledge of call center systems, ACD/IVR, performance statistics
  4. Coaching and mentoring experience
  5. Strong verbal and written communication skills
  6. Strong presentation skills; strong analytical and problem-solving skills
  7. Ability to develop employees through positive motivation and training

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

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