
Customer Service Representative for Cosmetic Dermatology
5 days ago
We are seeking a skilled and highly motivated Customer Service Representative to join our team at the Cosmetic Dermatology and Laser Centre.
The successful candidate will be responsible for handling incoming calls, managing interactions on social media networks, and ensuring clients receive excellent customer service.
Key Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and timely manner.
- Provide accurate information about our clinic services and procedures.
- Schedule appointments and manage the clinic's appointment calendar efficiently.
- Assist clients in resolving issues or complaints in a fair and respectful manner.
- Engage with clients through social media platforms (Facebook, Instagram) to address queries and provide support.
- Maintain a positive tone when responding to comments, messages, and reviews on social media platforms.
- Collaborate with the marketing team to develop engaging social media content and campaigns that promote our clinic services.
- Maintain a comprehensive knowledge of our clinic services and procedures.
- Update and maintain customer records, ensuring confidentiality of all customer information.
- Prior experience in a customer service or customer care role is preferred.
- Strong interpersonal skills and the ability to build rapport with clients.
- Familiarity with aesthetics clinic procedures and services is an asset.
- Proficient in using social media platforms for client engagement.
- Ability to remain calm and professional when dealing with challenging situations.
We Offer: A competitive salary package and a positive work environment where you can grow and develop your skills.
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