Customer Experience Leader

1 week ago


Saddar Town, Pakistan beBee Careers Full time

We are seeking a highly skilled and experienced Head of Customer Service to join our team. The ideal candidate will be responsible for leading the customer service department, ensuring utmost customer satisfaction, and developing strategies to improve customer satisfaction.

The successful candidate will have previous experience in handling customer service departments, preferably in a restaurant or hotel environment. Responsibilities include managing customer expectations, resolving complaints, and providing exceptional customer experiences.

Key Responsibilities:
  • Lead the customer service department
  • Develop and implement customer satisfaction strategies
  • Manage customer expectations and resolve complaints
Requirements:
  • Previous experience in customer service management
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment


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