Customer Experience Manager

3 weeks ago

Saddar Town, Pakistan Bachaa Party Full time

- Measure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce.
- Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points.
- Present findings to respective departments and management on a weekly/monthly basis.
- Inspire and influence the department heads and managers to take initiative to enhance CX.
- Lead the CX team (Calls and Emails) to ensure all customers are catered with exceptional CX.

Job Specification

Requirements:

- Minimum Bachelor's in a Business or related field.
- 5 to 6 years of experience in customer experience; 2 to 3 years of experience in a managerial role is a must (Call Center preferred).
- Good analytical skills: able to understand numbers and trends.
- Strong leadership, interpersonal, and communication skills.
- An ideal candidate should be result-focused and a good team player.

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