Help Desk Professional

13 hours ago


Lahore, Punjab, Pakistan ibex Full time

We are searching for a skilled Support Operations Expert to join our team at ibex. The successful candidate will have a strong background in customer support, with excellent communication and problem-solving skills.

Responsibilities:
  • Manage customer relationships, responding to inquiries and resolving issues in a professional and timely manner.
  • Develop and implement process improvements to enhance customer satisfaction and reduce resolution times.
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes.
  • Analyze customer feedback and develop strategies to address concerns and improve overall customer experience.
Requirements:
  • Bachelor's degree or above in a relevant field.
  • At least 5 years of experience in a customer-facing role, preferably in a support operations environment.
  • Proven track record of improving customer satisfaction and reducing resolution times.
  • Excellent communication and leadership skills, with the ability to motivate and guide a team.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.


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