Senior Customer Service Leadership Position

23 hours ago


Gujranwala, Punjab, Pakistan Paklite Lighting Fixtures & Ballasts Full time

Paklite Lighting Fixtures & Ballasts seeks a seasoned customer service professional to assume a senior leadership role in developing and executing the company’s customer service strategy. The successful candidate will be responsible for ensuring that all customers receive exceptional support, from initial contact to resolution of any issues.

Job Responsibilities
  • Develop and implement a comprehensive customer service policy that aligns with the company's vision and values;
  • Lead a team of customer service representatives, providing guidance and coaching to ensure delivery of high-quality service;
  • Maintain open communication channels with customers, addressing concerns and resolving issues promptly and professionally;

This is an exciting opportunity for a dedicated customer experience expert to drive business growth by delivering outstanding service and building strong relationships with our valued customers.



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