Advanced Data Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeData Full time

Job Title: Technical Data Specialist

The role of a Technical Data Specialist involves providing expert-level support to customers by troubleshooting, diagnosing and resolving complex data-related issues. This position requires strong analytical and problem-solving skills, as well as excellent communication abilities.

Key Responsibilities:

  • Data Analysis: Diagnose and resolve complex data issues by analyzing data from different sources and identifying root causes of problems.
  • Customer Support: Provide high-level support to customers regarding data-related inquiries and supply chain application issues.
  • System Monitoring and Maintenance: Monitor automated master pipeline, inbound/outbound data feeds, job queue management and customer files, and perform routine system checks and maintenance tasks to ensure optimal performance.

Required Skills and Qualifications:

  • Education & Experience: Bachelor's degree in Computer Science, Information Technology or a related field, or 3-5 years of experience in data support with a strong background in SaaS demand planning applications.
  • Technical Skills: Proficiency in SQL and other data query languages, experience with Azure DevOps ticketing tool or similar applicable tool, familiarity with supply chain management concepts and software, and experience with customer support ticketing systems such as Happy Fox or Zendesk.
  • Soft Skills: Strong problem-solving and analytical skills, excellent communication and interpersonal abilities, ability to work independently and manage multiple priorities.

Benefits:

This is a full-time position that offers opportunities for professional growth and development. The ideal candidate will be able to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.

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