Social Media Advocate for Consumer Engagement

7 days ago

Faisalabad City Tehsil, Pakistan beBeeCustomerRelationship Full time 250,000 - 350,000
Social Media Customer Relationship Specialist

We are seeking a highly skilled and motivated Social Media Customer Relationship Specialist to join our team.

Job Description:

As a Social Media Customer Relationship Specialist, you will be responsible for providing exceptional customer service and support to customers through various social media platforms. This includes monitoring social media platforms, identifying opportunities to engage with customers, and delivering superior customer support and brand engagement.

Responsibilities:

  1. Monitor social media platforms including Facebook, Twitter, automotive enthusiast forums, and identify opportunities to engage with customers and deliver superior customer support and brand engagement.
  2. Manage existing caseload, complete follow-up tasks, and achieve operational metrics.
  3. Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  4. Proactively identify sales leads and educate in-market customers on product functionality and services.
  5. Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  6. Effectively and accurately document customer interaction.
  7. Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
  8. Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
  9. Provide exceptional service to all internal and external customers.
  10. Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  11. Utilize correct tools to efficiently manage concurrent activities.

Requirements:

To be successful in this role, you must have:

  • 1+ years' experience in customer service related profession.
  • 1+ years' of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.

Education:

A Bachelor's Degree in English, marketing, business, journalism, communications or similar concentration is preferred.

Why Choose Us?

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.

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